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Returns and Refund

Returns and Refund

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. These are the policies set forth by the product manufacturers, therefore we cannot accept any returned goods that do not abide by this policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Customised goods such as custom printed paper cups cannot be returned as they do not form part of our catalogued warehoused stock and cannot be resold. 
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase to us without prior consent from us. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank account within 14 days.  
After receiving and inspecting the returned merchandise, we will issue a refund according to your original payment method, less the original shipping/handling cost and 20% restocking fee. For orders with a free promotional shipping offer or that are otherwise shipped free of charge, we will deduct the actual shipping cost charged by the carrier.
Late or missing refunds (if applicable)
If you haven’t received a refund yet (and we have indicated that we have processed this refund), first check your bank account again.
It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should contact us PRIOR to returning any stock.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. As return shipping is handled by a third party, we cannot guarantee that we will receive your returned item.


Faulty or Damaged Stock

All products sold by us are inspected as part of our process in completing your order. On rare occasions, items do become “damaged” as part of transporting the goods to you. Eligibility for refund or replacement of a faulty product will be dependent on whether the following conditions are met:

- You notify us of a Faulty or Damaged product within 30 days of purchase.

- Where a product is damaged, the item must not appear to have been used for it to be deemed as a “damaged product”.

- For the avoidance of doubt, it is recommended that you notify us straight away.

Claims for goods damaged in transit will be handled by us on a case by case basis. We may elect to replace the damaged goods, or may provide a refund at our discretion. We will require photographic evidence of the damage sustained prior to addressing your claim for damaged stock. Under some circumstances we may first need to raise a claim with our shipping carrier or the manufacturer prior to settling your claim for damaged stock. We will not address unsubstantiated claims for damaged stock and fraudulent claims.